Shop Through Bookshop - FAQs

Buy Your Books Online with Fountain!

For faster shipping, we suggest you order through our direct to warehouse page at Bookshop.org. You order, they ship, you get your book, and you support your quirky, heartwarming community bookstore all at once!

Want to pick up in store or claim an online gift card? Just order on this website (fountainbookstore.com) as usual. We can ship when you order from here too, but seriously, check out our Bookshop page. It's fantastic. And fast. Did we mention it's fast?

Can I place an order for pick up at Fountain Bookstore?

Unfortunately, since we don’t do any of the order fulfillment for orders placed through Bookshop, books can only be shipped directly from the warehouses to you! 

Why are you using Bookshop?

Y'all have been so amazing in supporting Fountain with online shopping, we realized we needed help getting all these web orders filled in a timely manner. After all, the less we time we spend packaging books for shipping, the more time we get to spend creating great programming, recommending books, and being actual booksellers instead of people who ship books! Bookshop is super efficient in order processing. They are the helpful elves of the indie bookstore industry! And every sale on our Bookshop affiliate page supports Fountain directly. You’ll know you’re still shopping with us, because our faces are all over our Bookshop affiliate page. Can’t miss us.

What if I still want to order through this Fountain website? Can I do that?

Yes! This website is still fully functional. Use it for all in-store pickup orders, and if you have an online FOUNTAINBUCKS gift code, redeem that here too. We will still ship items ordered through this site as well. But if you’re just ordering items that you want shipped out, give our Bookshop page a shot. It’s fun. It’s fast!

I placed an order from Bookshop but haven’t received it. Can you help me track it down?

Because Bookshop is hands-off for us, your best bet is to check if you have received a shipping notification in your email. We can verify a purchase was made, but cannot access information beyond that. If you are still having issues, you can contact Bookshop at info@bookshop.org 

I’m part of your loyalty program in-store. Will I get credit for this purchase?

Unfortunately, because Bookshop isn’t linked to our in-store system, there is no way for us to keep track of your purchases or running total. ): The good news is that books on Bookshop are somewhat discounted and the discount amounts to almost exactly the same as your loyalty bonus amount!  

Want to know a *lot* more about Bookshop, its mission, etc?  Click on the attached PDF.

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