Refund requests must be within 14 days of receipt and will be posted to the account used to purchase. We are not responsible for theft of items ("porch pirates") delivered by carriers that reach their destination. We will work with you to try to find them, but cannot be responsible ultimately for their loss.
In-Store or Offsite Purchase Orders:
Refund requests must be within 14 days of receipt and will be posted to the account used to purchase. No cash refunds will be given unless the purchase was made in cash.
Changes to our Returns Policy
1312 E. Cary Street
Richmond, Virginia 23219